DELIVERY TIME AND COST
ALL ORDERS ARE PROCESSED WITHIN 2 WORKING DAYS AND SHIPPED WITH DHL EXPRESS.
ORDERS RECEIVED ON A SATURDAY, SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS.
DELIVERY COSTS ARE CALCULATED AT CHECKOUT.
ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY.
ORDERS INSIDE THE EUROPEAN UNION TAKE APPROXIMATELY 24 HOURS TO ARRIVE (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 2-3 DAYS).
ORDERS OUTSIDE OF THE EUROPEAN UNION TAKE APPROXIMATELY 2-3 DAYS TO ARRIVE.
SHIPMENTS TO COUNTRIES OUTSIDE THE EUROPEAN UNION WILL BE SHIPPED DDU (DELIVERY DUTIES UNPAID) WHICH MEANS THEY MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY MATTER OF BLACK.

 

ZONE 1 SPAIN
THE PRICES SHOWN ON MATTEROFBLACKCLOTHING.COM WHEN SHIPPING TO SPAIN INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES (VAT) AND WILL BE DELIVERED WITH NO EXTRA COSTS.

 

CATALONIA

SHIPPING COST: € 10

 

MADRID, VITORIA, OVIEDO, PALMA DE MALLORCA, VALENCIA, ALICANTE, ZARAGOZA

SHIPPING COST: € 10

 

MALAGA, SEVILLA AND THE REST OF SPAIN

SHIPPING COST: € 11

 

ANDORA

SHIPPING COST: € 20

 

CANARY ISLANDS

SHIPPING COST: € 36

 

ZONE 2
EUROPEAN UNION
THE PRICES SHOWN ON MATTEROFBLACKCLOTHING.COM WHEN SHIPPING TO EUROPEAN UNION COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
SHIPPING COST: € 20

COUNTRIES INCLUDED: AUSTRIA, BELGIUM, BULGARIA, CROATIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, CYPRUS, HUNGARY, IRELAND, ITALY, LUXEMBOURG, LITHUANIA, LATVIA, MONACO, MALTA, THE NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN, THE UNITED KINGDOM.

ZONE 3
THE PRICES SHOWN ON MATTEROFBLACKCLOTHING.COM WHEN SHIPPING TO EUROPEAN UNION COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.
SHIPPING COST: € 25

COUNTRIES INCLUDED: ALBANIA, ALGERIA, BELARUS, BOSNIA HERZEGOVINA, CYPRUS, EGYPT, ESTONIA, GEORGIA, GREENLAND, ICELAND, ISRAEL, JORDAN, KOSOVO, KUWAIT, LIBYA, LEBANON, LIECHTENSTEIN, MACEDONIA, MONTENEGRO, MOROCCO, NORWAY, OMAN, ROMANIA, RUSSIA, SERBIA, SYRIA, SWITZERLAND, TURKEY, TUNISIA, UKRAINE.
RUSSIA
PLEASE NOTE THAT DUE TO NEW REGULATIONS, DELIVERY TO CERTAIN POSTAL CODES WITHIN RUSSIA IS RESTRICTED. IN THESE CASES, THE CLIENT MAY BE ASKED TO PROVIDE AN ALTERNATE ADDRESS. IF THE CLIENT IS UNABLE TO DO SO, IT MAY RESULT IN THE CANCELLATION OF THE ORDER.

ZONE 4
ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY MATTER OF BLACK.
TO RECEIVE AN IMPORT, THE US GOVERNMENT’S CUSTOMS AGENCY REQUIRES A SOCIAL SECURITY NUMBER OR A NON US CITIZEN NUMBER – CBP CUSTOMS BORDER PROTECTION ASSIGNED NUMBER. THE PROCESS TO OBTAIN A CBP ASSIGNED IMPORT NUMBER TAKES ABOUT 10 BUSINESS DAYS.
SHIPPING COST: € 25

COUNTRIES INCLUDED: CANADA, UNITED STATES.

ZONE 5
ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY MATTER OF BLACK.
SHIPPING COST: € 25

COUNTRIES INCLUDED: SAUDI ARABIA, UNITED ARAB EMIRATES.

ZONE 6
ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY MATTER OF BLACK.
SHIPPING COST: € 30

COUNTRIES INCLUDED: ARGENTINA, ARUBA, BAHAMAS, BARBADOS, BELIZE, BOLIVIA, BRAZIL, CHILE, COLOMBIA, COSTA RICA, CURACAO, DOMINICA, ECUADOR, GUADALUPE, GUATEMALA, HAITI, HONDURAS, CAYMAN ISLANDS, VIRGIN ISLANDS, JAMAICA, MARTINIQUE, MEXICO, NICARAGUA, PANAMA, PARAGUAY, PERU, PUERTO RICO, DOMINICAN REPUBLIC, SAN BARTOLOME, SAN MARTIN, SAN VINCENTE, STA LUCIA, URUGUAY.

ZONE 7
ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY MATTER OF BLACK.
SHIPPING COST: € 30

COUNTRIES INCLUDED: AUSTRALIA, CHINA, PHILIPPINES, HONG KONG, INDIA, INDONESIA, FIJI ISLANDS, JAPAN, LAOS, MACAO, MALAYSIA, MALDIVES, MONGOLIA, NEW CALEDONIA, NEW ZEALAND, QATAR, SINGAPORE, SRI LANKA, THAILAND, TAIWAN, VIETNAM.

CHINA
ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY MATTER OF BLACK.
SHIPPING COST: € 30
CHINESE CUSTOMS MAY CONSIDER SOME SHIPMENTS COMPANY IMPORTS INSTEAD OF PERSONAL GOODS IMPORTS. IF THIS OCCURS, THE CLIENT IS REQUIRED TO USE A BROKER TO RELEASE THE PACKAGE FROM CUSTOMS AND ANY FEES INCURRED RELATED TO THE USE OF THIS EXTERNAL BROKER ARE THE CUSTOMER’S RESPONSIBILITY.
IN THE CASE THAT THE CLIENT HAS EXCEEDED HIS/HER PERSONAL ALLOWANCE FOR IMPORTS, HE/SHE WILL ALSO HAVE TO EMPLOY THE SERVICES OF A BROKER. IN THE CASE THAT THE PACKAGE IS RETURNED TO MATTEROFBLACKCLOTHING.COM DUE TO THE CLIENT’S PERSONAL IMPORT ALLOWANCE, BOTH SHIPPING AND IMPORT FEES WILL BE DEDUCTED FROM THE REFUND.
DIFFERENT GATEWAYS HAVE DIFFERENT PROCEDURES, SO PLEASE CONTACT YOUR LOCAL DHL TO RECEIVE FURTHER CLARIFICATION. WITHIN CHINA, PLEASE CALL 800 810 800 (FROM A LANDLINE) OR 400 810 8000 (FROM A MOBILE). FROM THE REST OF THE WORLD: NORTH CHINA 86 01 58601076, EAST CHINA 86 21 55514777 AND SOUTH CHINA 86 20 86669288.

ZONE 8
ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY MATTER OF BLACK.
SHIPPING COST: € 35

COUNTRIES INCLUDED: AFGHANISTAN, ANGOLA, ARMENIA, AZERBAIJAN, BENIN, BOTSWANA, BURUNDI, CAPE VERDE, CAMEROON, CHAD, COMOROS, CONGO, SOUTH KOREA KR, NORTH KOREA, CUBA, DJIBOUTI, ERITREA, ETHIOPIA, GABON, GAMBIA, GHANA, GUINEA, GUYANA, IRAQ, IRAN, REUNION ISLANDS, KAZAKHSTAN, KENYA, KYRGYZSTAN, LESOTHO, LIBERIA, MADAGASCAR, MALAWI, MALI, MAURICIO, MAURITANIA, MAYOTTE, NIGERIA, PAKISTAN, SAINT HELENA, SENEGAL, SEYCHELLES, TAJIKISTAN, TANZANIA, UZBEKISTAN.

ALL DELIVERY PRICES QUOTED ARE UP TO AN INCLUDING 3 KG. ADDITIONAL WEIGHT IS CALCULATED AT CHECK OUT.
ALL ORDERS ARE PROCESSED IN EUROS. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN AN REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

EXCHANGE RATE FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.
WHEN A REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

INSURANCE

FROM THE MOMENT OF DISPATCH, THE PACKAGE IS FULLY INSURED WITH DHL AGAINST DAMAGE, THEFT AND LOSS. ONCE THE PACKAGE HAS BEEN SIGNED FOR BY THE CUSTOMER OR GIFT RECIPIENT THE RESPONSIBILITY SHIFTS TO THE CUSTOMER AND THE INSURANCE IS VOID.
WE URGE CUSTOMERS TO NOT ACCEPT PACKAGES THAT ARE DAMAGED, BROKEN OR SEEM TO HAVE BEEN TAMPERED WITH.
IN SUCH CASES CONTACT OUR CUSTOMER CARE TEAM AT INFO@MATTEROFBLACK.COM FOR SUPPORT.
WE DO NOT OFFER RETURNS BASED ON THESE ACCUSATIONS ONCE THE PACKAGE HAS BEEN SIGNED FOR.

 

 

JEWELLERY

ALL THE JEWELLERY IS MADE TO ORDER AND WILL BE SHIPPED FROM TOKYO JAPAN.

INTERNATIONAL SHIPPING

WE PROVIDE OUR CUSTOMERS WITH DOOR-TO-DOOR DELIVERY SERVICE USING EMS (EXPRESS MAIL SERVICES) AT AN INTERNATIONAL FLAT RATE OF € 20.
FOR JEWELLERY DELIVERY IT DOESN`T MATTER WHERE YOU ORDER FROM OR THE SIZE AND WEIGHT OF YOUR ORDER, INTERNATIONAL SHIPPING FEES ARE ALWAYS THE SAME.
ALL PACKAGES ARE INSURED FOR THE VALUE OF THE ENCLOSED ORDER AND USUALLY ARRIVE WITHIN 3 WEEKS.
AFTER PROCESSING YOUR ORDER, WE WILL CONTACT YOU VIA E-MAIL TO PERSONALLY INFORM YOU THAT YOUR ORDER HAS SENT. WE WILL ALSO FORWARD YOU THE 13-DIGIT TRACKING NUMBER ATTACHED TO EACH AND EVERY PACKAGE.
USING THE TRACKING NUMBER, YOU WILL BE ABLE TO FOLLOW UP ON THE STATUS OF YOUR ORDER AS IT IS MAKING ITS WAY TO YOU AND CONTACT YOUR LOCAL EMS REPRESENTATIVES TO SCHEDULE A DELIVERY AT YOUR CONVENIENCE.

DOMESTIC SHIPPING IN JAPAN

MATTER OF BLACK ACCEPTS AND PROCESS ORDERS FROM ANYWHERE IN JAPAN.
WE PROVIDE OUR CUSTOMERS WITH DOOR-TO-DOOR DELIVERY SERVICE USING KURONEKOYAMATO TAKKYUBIN, AT A FLAT RATE OF ¥500.
IT DOESN`T MATTER WHERE YOU ORDER FROM OR THE SIZE AND WEIGHT OF YOUR ORDER, DOMESTIC SHIPPING FEES ARE ALWAYS THE SAME.
ALL PACKAGES ARE INSURED FOR THE VALUE OF THE ENCLOSED ORDER AND ONCE SHIPPED USUALLY ARRIVE WITHIN 3 WEEKS.
AFTER PROCESSING YOUR ORDER, WE WILL CONTACT YOU VIA E-MAIL TO PERSONALLY INFORM YOU THAT YOUR ORDER HAS SENT. WE WILL ALSO FORWARD YOU THE 12-DIGIT TRACKING NUMBER ATTACHED TO EACH AND EVERY PACKAGE.
USING THE TRACKING NUMBER, YOU WILL BE ABLE TO FOLLOW UP ON THE STATUS OF YOUR ORDER AS IT IS MAKING ITS WAY TO YOU AND CONTACT YOUR LOCAL KURONEKO YAMATO REPRESENTATIVES TO SCHEDULE A DELIVERY AT YOUR CONVENIENCE.