We gladly accept exchanges or refund within 10 days from the receipt of the merchandise. Note that we can only exchange an item for the same article in a difference size. The new size will be dispatched as soon as we have received the article that is to be exchanged. Please note that we can only accept exchanges from the country which the shipment was sent to. We cannot offer exchanges or returns of merchandise that require cites documentation to travel.
In order to start the exchange or refund process the customers can contact the Matter of Black customer care team via email at firstname.lastname@example.org.
Stating the order number, reason for return and whether it’s a request for product exchange or a refund. The customer will then receive an email with a return authorization number that is needed to fill out the return tag which must be sent back with the item/s in question.
The customers can also give his phone contact in order to be contacted by the email@example.com team as soon as possible.
Please follow the instructions given by the customer care team while sending your return back to matter of black avoiding any discrepancy.
Item/s that will not match matter of black return policy will be not take into consideration and sent back to the customer at his own cost.
The returned items must be sent back in their original packaging together with all the materials received with the item/s (bags, wrapping, etc.). The item/s must be unharmed, worn or altered and must have all original security seals still attached. The Matter of Black packaging must not be used as the external parcel for the shippement. Swimwear must sent back with the hygienic strip still in place or it will not be accepted.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Size or color exchanges will only be issued if requested sizes and colors are in stock. Exchanges for different items are not accepted. An item can only be exchanged once.
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement, this may change depending on banks and credit providers.
Bank transfer refunds will be refunded to the original account after the customer has sent the product. Eu customer care team his bank coordinates.
All return shipping and import fees are at the sole responsibility of the customer. These fees will be deducted from the final refund and will not be reimbursed.
Free exchanges are not available and all import fees and shipping costs involved in the exchange will be the sole responsibility of the customer.
Gift returns will be credited to the original account that purchased the items.
Sale items and items with reduced prices follow the same regulation as full price items.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact firstname.lastname@example.org.